1. Information we collect
Depending on how you use the platform, we may collect account details such as your name and email address; authentication and verification information; order details such as service, link, quantity and status; wallet/deposit and transaction records; support tickets and messages; and technical information needed to operate and secure the website.
2. How we use information
We use information to create and secure accounts, process orders, maintain wallet and transaction records, provide customer support, send essential account emails, prevent abuse and improve the reliability of the platform.
3. Payments
Payments are processed through the payment provider connected to the platform. GrowPilot SMM records the transaction information needed to reconcile a payment and credit a wallet. We do not ask customers to send payment-card credentials through ordinary support messages.
4. Cookies and local storage
The website may use essential session cookies and browser storage for authentication, preferences and security. Analytics or other non-essential technologies, where used, should be reviewed through the applicable cookie information.
5. Third-party services
The platform may rely on service providers for social-media services, payments, email delivery, analytics, security and authentication. Those providers may process information according to their own policies and the information required for the requested service.
6. Retention & security
We retain information for as long as reasonably necessary for account operation, order history, financial reconciliation, support, legal obligations and security. Reasonable technical and organizational controls are used, but no internet service can guarantee absolute security.
7. Your choices
You may contact us to ask about your account information, request corrections, or raise a privacy concern. Some records may need to be retained where required for security, fraud prevention, financial reconciliation or legal obligations.
8. Children
The service is not intended for children who are not legally permitted to use online services in their jurisdiction. If you believe a child has provided information improperly, contact us.
9. Updates
We may update this policy as the platform changes. The latest version published on this page will apply to future use of the website.
Last updated: September 8, 2026