Fair handling of order issues.
Our refund process is designed around the actual status of an order, the selected service and the information available from the connected provider.
When to contact support
If an order is not progressing as expected, has an incorrect status, or you believe a refund may be due, contact support with the order ID and a short explanation. We review the relevant order and provider information before making a decision.
Possible outcomes
- Order troubleshooting or status clarification.
- Provider-supported refill where the selected service supports refill requests.
- Wallet credit/refund where the order qualifies under the applicable service conditions.
- Rejection of a refund request where the service was delivered or the issue falls outside the applicable conditions.
Important notes
Refund eligibility can differ between services. Third-party platform changes, private/deleted content, incorrect links, quantity changes or customer-side restrictions can affect delivery and may affect eligibility. Never send passwords or private login codes in a support ticket.
Payment reversals
Payment processing and wallet crediting are separate from the order-resolution process. A payment provider may also have its own reversal or dispute rules.
For an order-specific request, use Contact Us or the support/ticket system after logging in.